Personal Information
Organization / Workplace
Gurgaon, India India
Occupation
Global Head - Customer Engagement & Experience | Business Strategist | BPO Solution & Process Expert | Black Belt | LION
Industry
Human Resources / Recruitment
About
KEY FUNCTIONAL STRENGTHS
# Seasoned Business Manager with nearly 13 years of experience in heading teams across varied industry service operations (Sales, Client Services, Operations & Quality) for driving business process performance by managing people, process, performance & partners.
# A keen analyst, highly skilled in understanding customer requirements, quick to identify & formulate strategies to improve business process performance and revenue generations
# Adroit in handling Customer Satisfaction Issues, identifying & developing area of process improvement opportunity and achieving CSAT goals.
# Skilled in managing teams to create line of sight towards or in sync with corporate se...
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