• Manages the Enterprise Infrastructure and works closely with business, vendors and suppliers.
• Involved in supporting on IT Support services to the cross country based 1400+ computer users in 60+ offices including 24*7 operations
• Ensuring effective execution of day-to-day IT operations for Pan India retail centres, Contact Centres & Corporate office
• Carrying out prevention, identification, and resolution of Delivery/Operations issues to meet Business goals
• Driving project kick-off and launch discussions for retail centre roll-outs, and align resource in Delivery, Integration Service and Support team
• Supervising and building a geographically diverse Service Delivery...