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Kuala Lumpur, Malaysia Malaysia

Assistant Manager - Operations / Support

Human Resources / Recruitment

Started career in 2005 as a Technical Support Executive and was eventually promoted to the current role. Have gained experience in various fields including Contact Center Operations, Customer Relations & Quality, Knowledge Base, and Business Process Improvement. Responsibilities: â–ª The key role is to manage the delivery of daily service levels, operational quality targets and the performance of the service desk. â–ª Train and develop potential executives with the skills, and technical know-how of the next level, with the aim of knowledge transfer for succession planning and personal growth. â–ª Undertake any administration associated with headcount management, workforce management & ...