Personal Information
Organization / Workplace
Lille Area, France, Nord France
Occupation
Service Desk Manager
Industry
Technology / Software / Internet
Website
About
Email : bertrand.denele@gmail.com
- ITIL Practitioner Support & Restore Certified
- ITIL V2&V3 Foundations Certified
- 2010 : ITSM Project Manager
- 2008 - 2010 : Quality improvement based on ITIL best practices - Management of ADEO SERVICES' Service Desk
- 2003 - 2008 : IT Systems Administration - Management of level 3 support administrators for hardware, operating systems, databases, J2EE and other middleware, infrastructure applications (DNS, Ldap), mail servers, ...
- 1999 - 2002 : IT Architect & Millenium Project Manager
- 1989 - 1999 : Datacenter Production Manager with mutualized resources for Groupe Adeo (former Leroy Merlin group)
- 1987 - 1989 : Systems, databases and N...
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