ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo
Personal Information
Organization / Workplace
Wellesley, MA United States
Industry
Consulting / Advisory
Website
About
Dissecting each and every aspect of the client experience through more than 14,000 independent interviews with C-level executives and systematic analysis—helping professionals boost client service for 28 years.
Contact Details

Presentations(3)Ìý

The 8 Habits of Highly Profitable Law Firms
The 8 Habits of Highly Profitable Law FirmsThe 8 Habits of Highly Profitable Law Firms
The 8 Habits of Highly Profitable Law Firms
Ìý
BTI Business Development Opportunity Zones 2016 Executive Summary
BTI Business Development Opportunity Zones 2016 Executive SummaryBTI Business Development Opportunity Zones 2016 Executive Summary
BTI Business Development Opportunity Zones 2016 Executive Summary
Ìý
BTI Litigation Outlook 2019: Changes, Trends and Opportunities for Law Firms - Executive Summary
BTI Litigation Outlook 2019: Changes, Trends and Opportunities for Law Firms - Executive SummaryBTI Litigation Outlook 2019: Changes, Trends and Opportunities for Law Firms - Executive Summary
BTI Litigation Outlook 2019: Changes, Trends and Opportunities for Law Firms - Executive Summary
Ìý

Documents(3)Ìý

BTI Client Service A-Team 2014 Executive Summary
BTI Client Service A-Team 2014 Executive SummaryBTI Client Service A-Team 2014 Executive Summary
BTI Client Service A-Team 2014 Executive Summary
Ìý
BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships Executive Summary
BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships Executive SummaryBTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships Executive Summary
BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships Executive Summary
Ìý
BTI Client Service A-Team 2016 Executive Summary
BTI Client Service A-Team 2016 Executive SummaryBTI Client Service A-Team 2016 Executive Summary
BTI Client Service A-Team 2016 Executive Summary
Ìý