ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo

Interviewing questions

?Download as PPT, PDF?
?
Barry Davis
Barry Davis

The document provides guidance on how to effectively prepare for and answer questions in a job interview, including practicing active listening and building rapport, controlling the content of the discussion, and using the STAR (Situation, Task, Action, Result) method to describe past experiences in a way that highlights relevant skills. It also offers sample interview questions and tips on discussing strengths, weaknesses, and characteristics in a positive light.

1 of 19
Download to read offline
Answering Interview Questions
Interviewing questions
Key Skills In Interviewing ¡ñ Preparation and practice ¡ñ Active listening ¡ñ Building rapport ¡ñ Control the content ¡ñ Selling yourself
Interviewing questions
Today¡¯s Interview Process ¡ñ Fewer closed-ended and overly-broad questions. ¡ñ Most interviewers know questions to avoid. ¡ñ Many interviewers have been trained in ¡°Behavior Based¡± Interviewing
Interview Format ¡ñ Rapport building ¡ñ Transition ¨C why we¡¯re here ¡ñ Questions about you and your background ¡ñ Describing the company and the job ¡ñ Answering questions from you
Interviewing questions
Interview Questions ¡ñ Behavior Based Questions ¡ñ Past performance as predictor of future on the job behavior ¡ñ Interviewer¡¯s goal: obtain examples showing knowledge, skills and work habits ¡ñ Looking for specific situations ¨C ¡°Tell me about a time¡­¡± ¡ñ Self Description Questions ¡ñ Strengths, weaknesses, ¡°What do you like in a boss?¡±, ¡°What would your references say about you?¡± ¡ñ Scenarios ¡ñ Customers often bring their children along. One time a child knocked over a lamp and broke it. How would you handle a situation like that?
Interviewing questions
Mastering the Behavioral Interview Describing past accomplishments or scenarios ¡ñ Situation ¡ñ Task ¡ñ Actions ¡ñ Results Describing Yourself ¡ñ Feature ¡ñ Benefit
Selling Your Accomplishments Question: Tell me about a time a when you handled an angry customer. Situation: One time a customer called and was really upset about an overdraft fee. He was yelling at me, he was so angry. Task: I knew I couldn¡¯t yell back at him, so I let him talk until he calmed down. Action: I checked his records, and he was a long time customer who had never done that before. I talked with my manager, and we waived the fee. Result: The customer was happy and is still doing business with us.
Selling Your Accomplishments Question: Tell me about a time a customer wanted you to make an exception, and you felt you should stick to policy. Situation: Task: Action: Result:
Discussing Characteristics, Strengths, Weaknesses Question: Tell me about your greatest strength. Feature: I¡¯m very organized. I set up my files alphabetically, use post-it notes, and keep a to-do list. Benefit: That way I know where to find everything and what my priorities are. I don¡¯t waste time looking for things because they are right at my fingertips. That lets me work efficiently and get more done every day.
Discussing Characteristics, Strengths, Weaknesses Question: Why do you enjoy working in customer service? Feature: Benefit:
Discussing Weaknesses ?Have one. ?Be brief and direct. ?You get to choose what you discuss. Be selective. ?Describe what you do to ¡°work around¡± your weakness.
Discussing Weaknesses Question: Tell me about one of your weaknesses. Feature: One thing I¡¯m working on is¡­¡­ Benefit: Knowing this is something I want to improve, what I do is¡­..That way I don¡¯t let it get in the way of doing a good job.
Sample Questions ¡ñ Tell me about a time when you were working under a time deadline to complete an assignment. ¡ñ Describe a situation when you brought a new idea to your supervisor. ¡ñ Describe a situation where you helped a new employee who was having a problem. ¡ñ Tell me about a time when you didn¡¯t follow company policy in your work; what were the circumstances and what did you do? ¡ñ Tell me about a time when had to learn and implement a new procedure in your past experience. ¡ñ How have you used technology to work more efficiently?
Interviewing questions
1848 Charter Lane Lancaster, PA 17601-5896 717.509.8889 877.562.2888 www.LMAconsulting.cc

More Related Content

Interviewing questions

  • 3. Key Skills In Interviewing ¡ñ Preparation and practice ¡ñ Active listening ¡ñ Building rapport ¡ñ Control the content ¡ñ Selling yourself
  • 5. Today¡¯s Interview Process ¡ñ Fewer closed-ended and overly-broad questions. ¡ñ Most interviewers know questions to avoid. ¡ñ Many interviewers have been trained in ¡°Behavior Based¡± Interviewing
  • 6. Interview Format ¡ñ Rapport building ¡ñ Transition ¨C why we¡¯re here ¡ñ Questions about you and your background ¡ñ Describing the company and the job ¡ñ Answering questions from you
  • 8. Interview Questions ¡ñ Behavior Based Questions ¡ñ Past performance as predictor of future on the job behavior ¡ñ Interviewer¡¯s goal: obtain examples showing knowledge, skills and work habits ¡ñ Looking for specific situations ¨C ¡°Tell me about a time¡­¡± ¡ñ Self Description Questions ¡ñ Strengths, weaknesses, ¡°What do you like in a boss?¡±, ¡°What would your references say about you?¡± ¡ñ Scenarios ¡ñ Customers often bring their children along. One time a child knocked over a lamp and broke it. How would you handle a situation like that?
  • 10. Mastering the Behavioral Interview Describing past accomplishments or scenarios ¡ñ Situation ¡ñ Task ¡ñ Actions ¡ñ Results Describing Yourself ¡ñ Feature ¡ñ Benefit
  • 11. Selling Your Accomplishments Question: Tell me about a time a when you handled an angry customer. Situation: One time a customer called and was really upset about an overdraft fee. He was yelling at me, he was so angry. Task: I knew I couldn¡¯t yell back at him, so I let him talk until he calmed down. Action: I checked his records, and he was a long time customer who had never done that before. I talked with my manager, and we waived the fee. Result: The customer was happy and is still doing business with us.
  • 12. Selling Your Accomplishments Question: Tell me about a time a customer wanted you to make an exception, and you felt you should stick to policy. Situation: Task: Action: Result:
  • 13. Discussing Characteristics, Strengths, Weaknesses Question: Tell me about your greatest strength. Feature: I¡¯m very organized. I set up my files alphabetically, use post-it notes, and keep a to-do list. Benefit: That way I know where to find everything and what my priorities are. I don¡¯t waste time looking for things because they are right at my fingertips. That lets me work efficiently and get more done every day.
  • 14. Discussing Characteristics, Strengths, Weaknesses Question: Why do you enjoy working in customer service? Feature: Benefit:
  • 15. Discussing Weaknesses ?Have one. ?Be brief and direct. ?You get to choose what you discuss. Be selective. ?Describe what you do to ¡°work around¡± your weakness.
  • 16. Discussing Weaknesses Question: Tell me about one of your weaknesses. Feature: One thing I¡¯m working on is¡­¡­ Benefit: Knowing this is something I want to improve, what I do is¡­..That way I don¡¯t let it get in the way of doing a good job.
  • 17. Sample Questions ¡ñ Tell me about a time when you were working under a time deadline to complete an assignment. ¡ñ Describe a situation when you brought a new idea to your supervisor. ¡ñ Describe a situation where you helped a new employee who was having a problem. ¡ñ Tell me about a time when you didn¡¯t follow company policy in your work; what were the circumstances and what did you do? ¡ñ Tell me about a time when had to learn and implement a new procedure in your past experience. ¡ñ How have you used technology to work more efficiently?
  • 19. 1848 Charter Lane Lancaster, PA 17601-5896 717.509.8889 877.562.2888 www.LMAconsulting.cc