Front Office Operation of H3G UK Core and Transport Network
Worked 3 months onsite at UK with H3G customer
Network Related Activities:
o Alarm Monitoring of MPC Network
o Customer Complain Handling
o Incident creation in Remedy Tool
o End to End follow up
o Using Traffica tool for analysis
o Cacti tool for Interface monitoring
o Handling Samsung LTE Nodes (MME,SGW,PGW)
o Handling NSN SGSN/GGSN
o On time Ticket Closure
o Ensuring System health checkup
o Network optimization/planning
o Performance Management
Management Related Activities:
o Floor Management
o Incident Time Controller
o Incident update to NOC management
o SLA control & Management
o Check on tickets under SLA warning
o ...
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