ITSM Evangelist, IT Management | Delivery, Engagement, Consulting, Training | Agile, Lean, DevOps | Love Opportunities
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Technology / Software / Internet
About
OPEN TO OPPORTUNITIES ENHANCING YOU OR ME - PROFESSIONAL, HUMAN OR SOCIAL
* WORK CULTURE
- Manage deliveries to reach outcome, purpose and reputation
- Drive the culture of Agile, Lean, Empowerment, Appreciation, Joy
- Ideate and Innovate towards measured positive outcome
* ITSM / ITIL EVANGELISM - CONSULTING, IMPLEMENTATION
- Defined ITIL Processes and ensured its successful acceptance & compliance
- Achieved ISO 20000 certification and created a multi-tenant ITSM solutions platform, for a global Managed Services BU
- Consulting and implementation of ESM / ITIL Tools - CA, IBM, HP, Zoho ;Service Catalog, SLA, CMDB Design
- Established SMO | Played Change, Service Level and Problem...
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