With a keen focus on business agility and digital innovation I help businesses to take a step back and better realise how to evolve their customer-facing experience. In a time where Customer Experience is everything this has become more important than ever.
Key competencies include:
? Customer Experience (CX) strategy & consulting
? Digital strategy & consulting
? Customer Journey Mapping
? Voice of the Customer (VoC) strategy & software
? Staff Experience (SX) strategy & training
? Customer Experience Management (CXM) strategy & implementation
? Customer Research & Intelligence
? Digital Marketing
? Internal & External Stakeholder Engagement
I have a combined 14 years experience as a ...
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Tags
internet of thingscrocxmcustomer experiencemobile paymentscustomer journeysconversion rate optimisation
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