20+ years experience in the insurance industry. Strong focus on leading operations and change throughout teams and organization.
15+ years dedicated to e-business or digital transformation in insurance, from the early days of e-commerce in the late 90's, up to nowadays' IoT. Innovation is not only about disruption, but also about incremental evolution.
Specialties:
* Customer services in insurance, direct insurance sales and services (telephone, Internet).
* Life & non-life insurance, Marine insurance, Employee benefits, Retail banking.
* Team management (execution or expertise driven, vertical or lateral), project management, change management, P&L management.
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