Over 12 years in Technical support, Global IT Service Desk, Service Delivery, Service Strategy, SLM, IT Sales and Marketing. IT Procurement, Infrastructure, Knowledge Base Management, Vendor management, Information Security and IT Services. Extensive exposure in large scale operations & business transformation.
Experience in ITSM tools like Remedy, ServiceNOW, Dell KACE, ConnectWise, ZenDesk, ChangeGear, Kayako. Finding ITSM tools suitable for the budget.
Liaise with IT vendors for upgrades, Enterprise agreements, renewals and procurement with SEZ obligations.
Specialties: IT Services Operations, Leadership of large Teams and Projects, IT Service Desk, Knowledge Management, Continual s...
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