Operations Manager, East & Central Africa, Customer Service Division at Frigoglass East Africa
Industry
Electronics / Computer Hardware
About
Technologically savvy and customer centric.
Tasked with formulating, implementing, monitoring and evaluating regional customer service strategy focused on accessibility, lead time (speed) and quality
Coordinate logistics to ensure key strategic customer service plans are effectively implemented
Monitor existing service center performance and setup of new Authorized Service Centers
Gather customer insight through periodic surveys
Implementation of Customer Relationship Management (CRM) systems
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