Senior Re-Engineering Process Improvement for Information Technologies (IT), and Quality Assurance (QA) Programs as PM/Lean Six Sigma/Master Black Belt (LSS/MBB/DFSS), responsible for LSS Program implementation, training and support, providing Process Improvement Quality Assurance (for DPMO) Program/Project leadership and support for implementing Strategic Business and Manufacturing Plans for IT/CMMI/LSS efforts (documented and verified ROIs exceeding $20 to $1) as well as process improvement for private enterprise and the Federal Government. From America Online (AOL) to the U.S. Army Materiel Command (USAMC), I have utilized, implemented, and standardized change management best-case bus...
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