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call recording workforce management contact centre speech analytics customer service improving performance in the contact centre employee engagement call quality monitoring agent optimisation workforce management technology quality monitoring high quality customer service call recording support pci compliance agents agent productivity agent training contact centre technology agent interaction call recording maintenance forecasting solutions for contact centres customer experience legacy call retrieval and replay gamification customer insight millennials compliance adherence pci call recording call centre mobile compliance workforce planning workforce forecasting self service wfm compliance real time management scheduling compliant call recording pci compliant call recording identification of actionable situations and events control operational costs acquire customers professional services analysis of audio conversations as they happen in real-time impact real-time speech analytics call centres multi & cross-channel analytics real time impact and real time speech analytics trigger of real-time guidance callouts triggers of supervisor alerts customer satisfaction market intelligence the voice of the customer voice and data technologies barclays capita customer management hsbc roi customer experience management tesco real time optimisation wessex water saga back office planning customer feedback working hours (mon- fri) package add-on modules for additional hours/days to suit technical specialists dedicated london and scottish based service office r & d monitoring support for mission critical recording implementat access to fully qualified service centre telephone dedicated account manager recorder fully maintained on your behalf on-site continuous 24/7 coverage available technical support engineers (tier 1 -3) fully project managed implementation full uk coverage via network of satellite offices vip priority access to specific service areas insight into factors for consideration prior to se implementation & support customer service centre choice of response times recruitment agency call call evaluation call recording cost costs call recording call recording price call recording service contract best practices in call quality monitoring policing efficiency police housing association call recording for housing associations wfm infographic wfm workforce management report infographic wfm report customer engagement mobility tech tech failure it process automation business intelligence mobile call recording regulations phone payments telephone payments field service engineers increase revenues multi & cross channel analytics pci dss call recording pci infographic call recording infographic pci call recording infographic teleopti wfm multi-skilling customer interaction sales telephone handling voice recording equipment call recording for sales sales calls mobile phone recording mobile recording customer churn customers voice biometrics voiceprint fraud speech analytics implementation uses of speech analytics customer service team productivity recruitment call recording technology