Dedicated IT Support Professional having strong experience in Incident management & handeling Service requests using ITIL methodologies, Technical Support, System & Sever support, Application support in SaaS enviroment. Strong knowledge of Windows XP/Win 7, Windows 2003/2008 R2 server, Active Directory, HP storage server, Sql databases, Backup & recovery tools, TCP/IP, Network equipments (switches,firewall) LAN/WAN, Vendor & IT Asset management.