ºÝºÝߣ

customer service contact center #icmichat customer experience management call center metrics technology employee engagement training icmi leadership learning analytics #ccdemo customer data conferences networking productivity culture customer service week data emerging technology year end planning events call center agent quality assurance company culture generational bias generation z contact ccenter teamwork voice of the customer big data customer effort millennials baby boomers education and training customer loyalty pet peeves icmichat kb knowledge management knowledge base development budget-friendly #ccexpo16 scorecards quality gamification connected devices trends omnichannel customer journey mapping thanksgiving gratitude ai automation business trends resolutions goals predictions personalization 2017 future trends chatbots onboarding hr hiring health smartphones work life balance self-service efficiency reports workforce management forecasting scheduling employee surveys morale employee satisfaction survey customer relationship management zappos business intelligence roi business tips icmi contact center demo and conference change management authenticity leadership development contact center event internet of things artificial intelligence