ºÝºÝߣ

Sydney, Australia Australia

Experience Design Manager at Harvey Norman

My name is Candice Pendergast. I believe the best customer experiences are invisible. Where the customer is able to do what they need to get done without even realising there was a process to follow. Where it was not until later that they realise that it actually was a great experience. Specialties: Omni-channel customer experience, service and experience mapping, innovation and strategy, customer research and analytics, workshop facilitation and discovery, team leadership and stakeholder management.