My name is Candice Pendergast. I believe the best customer experiences are invisible.
Where the customer is able to do what they need to get done without even realising there was a process to follow.
Where it was not until later that they realise that it actually was a great experience.
Specialties: Omni-channel customer experience, service and experience mapping, innovation and strategy, customer research and analytics, workshop facilitation and discovery, team leadership and stakeholder management.
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