I鈥檓 a Marketing Manager in Travel and Hospitality, with an extended experience of 20 years in France and Europe. Expert in Customer Care and Guest Experience, I launched this blog to share with you findings on the Welcome experience. As I completed recently a wide thesis on this issue. I wish these articles will be enriching for all of us and especially the professionals in Tourism industry. Our future is to build together the ultimate client hospitality experience and the art of welcome by returning to what really matters: compassion, service mindedness and awareness of ourselves, of the others and the world.
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