Manager, Web Operations, Engineering Communications Services
Industry
Telecom / Mobile
About
鈥� Formed and led a web services operations team as an integrated function of the Engineering Communications group, scaled to service almost 70% of the entire Engineering organization of 22,000 employees.
鈥� Established and maintained high client satisfaction by managing expectations, developing client engagement strategies and guidelines for use by web project managers, and delivering on set timelines without compromising quality.
鈥� Standardized and simplified the information architecture and user interface framework for all client (product-centric) websites to improve user experience and align with the company鈥檚 Sales Enablement initiative.
鈥� Designed an innovation services fra...
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