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Edinburgh, United Kingdom United Kingdom

Head of User Research and Engagement at The Scottish Government

Education

For over 20 years I have helped people and organisations learn to make sense of the social world, and put that sense to work in product, service and technology design and innovation contexts. Companies I have collaborated with include Intel, Unilever, Microsoft, the BBC, Swisscom and NCR. After what we now politely call a 'portfolio career', which took me from teaching numeracy, running a cafe, managing a leading UK news monitoring agency, organising a million dollars worth of civil engineering aid to Bosnia, and designing one of the world's first online trademark infringement services, I fell into academia by mistake. I took a PhD in Computing, examined by a sociologist called Richard...