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ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)

Chakameh Mortezania
Chakameh Mortezania

悛 惠 悛 悋 拆愆惘惠: 悋慍 惆 惘悽 忰悋惠 愕惘愕 (愀惘悋忰 愕惘愕): 惆惘惠 愕愀忰 愕惘愕- 惠惘悴 擧悋 擧惠悋惡 惘悴惺 ITIL 愕悋 2011

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ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)
--UJorClarrtJi-- d:: ' 1 I ji J tL 4F 54!o )$l +S r-"1orcfc.,r,r{_ r'----- - A {ocLe_.iVe
-ja(E4) q51o,q5s_" r L 3 LR L-- l-=+-} c-olri <s ),_/Lrl*=)) d 'Fu+o" I L1$ ..=*!>u= ;d4{L ++--2rJ-cil# <r-,-, , )j,trp aDsLb qLL > ts14 tpl gr. slg--rrL *.:L, +4t +! tl.*rJ -3;* 1s4-2....-<;t1'3'npy*, es L> , *,_1,, ij'rF^#))/L orpf:L14n<s.o t; i-r'lr'46 i ; )=J_"tl,:
r r t tl _ / , o ',,- / as -- . r:."r$ grt_ggllcc_wronoae
ntorc +).'" #) t L:t estl*, ). r r'<n'L.",. { n
/ ^ - - - ' 'JrG.l: eI_ALgtAL 5-J.'^ )!->,r--_r C.rr[1*r*- Oze^u tr/q.ff+l B_ --a.a,"&!{_r.r^-* Ds_._: t / j '/ : I I -". e,"S=, ElLoej--BLR - t--t^ | t .<1 , I l i l t I .i i i i : t i. (. '-Li=- r It Urt Ctr ort 0 7-*r- '.ll ,1?^-. -n., - *{ r ., ;
ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)
ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)
{J r-4.,1a.,3L}1 cJ L,';ib *;r+"!_l+1:;s-G.-^* t -> =__ +*:*"{1. r .r!u o r'.t,}i* fn -r r*...*,u)c:t:='{*j'=^r t*.J . r l - | 5'-.a +5,-";;elL:, 7Jq=r.* 2 i-,:l*ar>;roJ r;Esoz;*=*,Jre-. l t;4 r. ' <5-L"- n-!,tirJT*--,"', Stnr ;.)'L- ;-5;st - L.>t-t::L2 -,rl+-^no-i^-l: -fo--s*J.Ji1- ^,ry-e r-^",5 :A Lrr , :* ; :.:<n !e-rj-;rr - tllir.rllr>e^ {;r-!r vr o ) ,-'r r---1... l-r -1 i.o)'6 i-' {-* tr;* 2l}ts V ! --;-.-- u t= "s r lt-r Aa ' i---qi +'U a' 5:=; l-F l:, r- f# +=>2i^ r:.l;/' i5L-l.' , r ' i * J :r;*t)Lt,i'J E-r!L*- q;^iu--,- e.?a- e=+ru t -w r r=.L:p 7 1)r2u s,=y --ti;. L|; * 1.,-rq-.,:-u iL<et I g f ya (s uroql el t t , .
ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)
i lre-)-e)11*-4 !c, te+-Le -91=o-- L,,r,ri- riL=i*_g- .sit . ,- .i- fll*_l t - l tl+i*-.t 14915;'1"3rij*g="".*s ,--t I t ",', r-I. L'qJ_11=r_q*^ o--rl_e_]J i fJl{ --tL t}*":-t..r"-Lr o:q^t7}*Gj:;-}rcJi: t-rr c-_r+ {g, 6*--ti*' eo-ll-" .J-*rru- L'- |1-,-;*; {!. = ,- .Ll,{i_.* f D :=+tilqr1-*2!- 1 U..L---., -=*rlrrr.+-> gx Kptt .+tjil+r*,=, Ls.e.Sf cSs+)L.,J* LD Kgt '- .,]]r*_a,J,_ l*'l*-b: --- <-Jl+ r-: l+rl I :i" > cJ lr- . c . i,,s:;U3 ,'_-'-,' j)a!:())jL+ +-) <5.s;E.5o r . :_: l,__+.1ls, qJ, ( *S q-,.j_, rJ4_) j ).r) *
, , ^ * ^ . , ^ t ! /i . " - o ^ - r . t ^ ' - 2 ( t , - . t ^ , - . - r ' : i m r 0 r ' C i l - e I r r . - [ ^ o l - . t 7 r ^ . . 1r - ; - b -n . i ^ , 1 ., . 1 t ^ , r i r , 1 1 , ^ ^ s r * . - . I , f ( J !)'+
ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)

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ITIL Advanced: Phase 2 (Service Design): SLA Management-(Complete Translation of ITIL Standard Book 2011)

  • 6. --UJorClarrtJi-- d:: ' 1 I ji J tL 4F 54!o )$l +S r-"1orcfc.,r,r{_ r'----- - A {ocLe_.iVe
  • 7. -ja(E4) q51o,q5s_" r L 3 LR L-- l-=+-} c-olri <s ),_/Lrl*=)) d 'Fu+o" I L1$ ..=*!>u= ;d4{L ++--2rJ-cil# <r-,-, , )j,trp aDsLb qLL > ts14 tpl gr. slg--rrL *.:L, +4t +! tl.*rJ -3;* 1s4-2....-<;t1'3'npy*, es L> , *,_1,, ij'rF^#))/L orpf:L14n<s.o t; i-r'lr'46 i ; )=J_"tl,:
  • 8. r r t tl _ / , o ',,- / as -- . r:."r$ grt_ggllcc_wronoae
  • 9. ntorc +).'" #) t L:t estl*, ). r r'<n'L.",. { n
  • 10. / ^ - - - ' 'JrG.l: eI_ALgtAL 5-J.'^ )!->,r--_r C.rr[1*r*- Oze^u tr/q.ff+l B_ --a.a,"&!{_r.r^-* Ds_._: t / j '/ : I I -". e,"S=, ElLoej--BLR - t--t^ | t .<1 , I l i l t I .i i i i : t i. (. '-Li=- r It Urt Ctr ort 0 7-*r- '.ll ,1?^-. -n., - *{ r ., ;
  • 15. {J r-4.,1a.,3L}1 cJ L,';ib *;r+"!_l+1:;s-G.-^* t -> =__ +*:*"{1. r .r!u o r'.t,}i* fn -r r*...*,u)c:t:='{*j'=^r t*.J . r l - | 5'-.a +5,-";;elL:, 7Jq=r.* 2 i-,:l*ar>;roJ r;Esoz;*=*,Jre-. l t;4 r. ' <5-L"- n-!,tirJT*--,"', Stnr ;.)'L- ;-5;st - L.>t-t::L2 -,rl+-^no-i^-l: -fo--s*J.Ji1- ^,ry-e r-^",5 :A Lrr , :* ; :.:<n !e-rj-;rr - tllir.rllr>e^ {;r-!r vr o ) ,-'r r---1... l-r -1 i.o)'6 i-' {-* tr;* 2l}ts V ! --;-.-- u t= "s r lt-r Aa ' i---qi +'U a' 5:=; l-F l:, r- f# +=>2i^ r:.l;/' i5L-l.' , r ' i * J :r;*t)Lt,i'J E-r!L*- q;^iu--,- e.?a- e=+ru t -w r r=.L:p 7 1)r2u s,=y --ti;. L|; * 1.,-rq-.,:-u iL<et I g f ya (s uroql el t t , .
  • 17. i lre-)-e)11*-4 !c, te+-Le -91=o-- L,,r,ri- riL=i*_g- .sit . ,- .i- fll*_l t - l tl+i*-.t 14915;'1"3rij*g="".*s ,--t I t ",', r-I. L'qJ_11=r_q*^ o--rl_e_]J i fJl{ --tL t}*":-t..r"-Lr o:q^t7}*Gj:;-}rcJi: t-rr c-_r+ {g, 6*--ti*' eo-ll-" .J-*rru- L'- |1-,-;*; {!. = ,- .Ll,{i_.* f D :=+tilqr1-*2!- 1 U..L---., -=*rlrrr.+-> gx Kptt .+tjil+r*,=, Ls.e.Sf cSs+)L.,J* LD Kgt '- .,]]r*_a,J,_ l*'l*-b: --- <-Jl+ r-: l+rl I :i" > cJ lr- . c . i,,s:;U3 ,'_-'-,' j)a!:())jL+ +-) <5.s;E.5o r . :_: l,__+.1ls, qJ, ( *S q-,.j_, rJ4_) j ).r) *
  • 18. , , ^ * ^ . , ^ t ! /i . " - o ^ - r . t ^ ' - 2 ( t , - . t ^ , - . - r ' : i m r 0 r ' C i l - e I r r . - [ ^ o l - . t 7 r ^ . . 1r - ; - b -n . i ^ , 1 ., . 1 t ^ , r i r , 1 1 , ^ ^ s r * . - . I , f ( J !)'+