Cause of quality - Chandramowly
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1. Quality is not the result of a single reason, but many interrelated factors including healthy lifestyle, mindset, values, coaching and self-development. 2. Historically, quality was seen as something ensured by inspectors, but it is now understood to depend on principles adopted by all in an organization. 3. A quality system alone cannot produce results; people must adopt a "Total Quality Mind" embracing patience, truthfulness, courage and integrity.
Cause of quality - Chandramowly
- 1. Can there be only one reason for Quality?
- 2. (53) How did the grass become green? from its Roots or Soil? from the Sun? Moon? Water? or from your Will? Behold, is it your satisfying eyes of good fortune? Is the real cause of quality simply `one?
- 3. Healthy Body Peaceful Mind Sharp Intellect Sustaining Values Guidance and Coaching Self Development etc.. . are the Roots, Soil, Light, Food, Water which nourishes a plant to turn green, the symbol of success, fulfillment and happiness.
- 4. What was the concept of product quality in 70s? They thought that it comes out from the stamping of inspector on the product..! Dr Deming institutionalised the concept of quality, stating that it is everyones job. TQM-1, Total Quality Management depends on TQM -2, Total Quality Mind. TQM-2 is the result of holistic application of principles by everyone in an organisation.
- 5. Endurance,Endurance, Patience, SelfPatience, Self-- A qualityA quality system by itselfsystem by itself cannot producecannot produce results.results. TheThe effectivenesseffectiveness comes outcomes out throughthrough people withpeople with 'Total Quality'Total Quality Mind'.Mind'. Patience, SelfPatience, Self-- control,control, truthfulness,truthfulness, courage andcourage and uprightness areuprightness are the human valuesthe human values that underpinthat underpin Quality , theQuality , the Result.Result. What are theWhat are the reasons forreasons for Shape,Shape, Beauty,Beauty, Colour,Colour, Taste andTaste and Vitamins?Vitamins? Mind'.Mind'.
- 6. Gluttony Immediate results Blame the peopleBlame the people Envy and excuses Greed Sloth Pride
- 7. 1. Gluttony : No rank of priorities A situation of everything is number one. 2. Immediate results: Aiming for best results without travelling the process way. 3. Blame the people: Failing to see the impact of process on employees. 4. Envy and excuses: Appreciate others with a self-excuse like You know, it was easy for them to achieve, but we are different and our business is more complex than them.our business is more complex than them. 5. Greed: Make million dollar decisions to acquire new equipments and not consider investing on the renewable assets: the human capital. 6. Sloth: All talk, no action - many quality initiatives begin with a big bang of unveiling policy and ... the business is as usual. 7. Pride: An approach of who knows better how to run our business than us.... we have 30 years experience and are successful.
- 8. A house building Contractor who made fortunes in construction business, told his young supervisor, I am going to make one last house and you will build it for me. I will be gone for a year and you are in-charge. Do not worry about the cost, as I want this to be the great piece of work. You must build the best house we have ever constructed. Having given the instructions, the Contractor left. The supervisor thought that here is good chance to make money as much as possible. He used the cheapest materials, compromised in all processes avoiding additional cost and time and completed the construction. However, the house looked beautiful from its outside appearance. The Contractor returned from his trip. He inspected the house and asked the supervisor what he thought of the house. The supervisor said, It is the best house I have ever built , but he knew its inside hollowness. The Contractor, thanked the supervisor and praised him for his dedicated work and handed over the gift deed to him and said, this house is my parting gift to you. On hearing this, the Supervisor was breathless.
- 9. There can not be one reason for quality. It is resulted from various motives falling in to three streams : The Achievement motiveThe Achievement motive -- a concern for excellence and to do things better, Affiliation motiveAffiliation motive -- a concern aroundAffiliation motiveAffiliation motive -- a concern around establishing, maintaining and restoring relationships and Power motivePower motive - a concern for impact or influencing others through knowledge, position, skill or strong emotion.
- 10. Competency Architecture Leadership Development cmowly@gmail.com scribd.com/chandramowly Building Value Based Competencies -a blend of Eastern Wisdom and Western Strategy