-Nearly 5 years of experience in providing high quality customer service and support to credit card, auto finance and online shopping site customers, gained thru business process outsourcing and offshore banking.
-With experience in handling a team and training facilitation.
-Proven track record of performance excellence, and reliability in being a point person for reps and team managers with concerns on analyzing Key Performance Indicators, identifying gaps and opportunities, and implementing solutions to improve individual, team and site performance.
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