Personal Information
Organization / Workplace
Costa Rica Costa Rica
Occupation
Service Delivery Manager and Security and Compliance Team Lead at IBM
Industry
Technology / Software / Internet
About
Professional Profile
Licentiate in Computer Science.
ITIL v3 foundation certified.
IT Security and Windows Server Engineer.
More than 10 years in diverse of IT fields (technical and management), especially on Windows servers environment and over the last 4 years in the IT Security area.
Member of IT Professional Collage, member Nº 1637.
English 99% oral and written.
Experience on implementation and administration of security tools.
Experience on the implementation and documentation of process based on ITIL.
Strong knowledge on process based on ITIL v3, like Incident Management, Request Fulfillment and Change Management.
Leaderships skills by leading and manage services, mainly focus on th...
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