Power has shifted to the consumer, forever. For the past decade I鈥檝e focused on marketing and service tech innovation - helping brands evolve and thrive in a changing digital ecosystem.
My roots are in financial services, leading web and mobile projects to enhance the customer experience. This includes a web revamp and nationwide campaign at Fidelity Investments for a $2B annuity launch, as well as; new mobile offerings and partnerships for the American Express Centurion Card, a.k.a. 鈥淭he Black Card鈥�.
My 'eureka!' moment鈥� having consulted dozens of the Fortune 500 on digital strategy, the role of social media became increasingly critical to serve, grow and compete. To remain compet
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