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Management
versus (????)
Leadership
CHETAN WALIA

Not!
“Leadership is doing the
right things.
“Management is doing
things right.”

So What???????
MANAGERS “do things
right”
LEADERS “do the right
things”

Leadership: Invite
Associates/Colleagues/Talent to join an
Adventure in EXCELLENCE which will
provide matchless Personal and
Professional Growth and be of
Dramatically Different Service
to selected Clients
Management: Do it!

LEADERSHIP (Eternal!):
Invigorate a sizeable # of
people to Aspire to Excellence
in pursuit of a Common (Noble)
Goal that revolves around
service-of-exceptional-value to
Clients

“Execution is
the job of the
business
leader.” —Larry Bossidy & Ram Charan/
Execution: The Discipline of Getting Things Done

DRUCKER’S GREAT
CONTRIBUTION: management
per se as a/the principal
determinant of institutional
effectiveness

Remembering the
“Missing 98%”

“Never forget
implementation boys. In
our work it’s what I call the
‘missing 98 percent’ of
the client puzzle.”—Al McDonald, former
Managing Director, McKinsey & Co.

“Leadership” v. “Management”
“In [President Bush’s] belief that America
needed to respond resolutely to the
dangers of terrorism, tyranny and
proliferation, he was mainly right.
His chief failures stem from
incompetent execution.”
—The Economist/05.13.2006

“This is so simple it sounds stupid, but it is amazing how few oil people really
understand that you only find
oil if you drill wells.You may think you’re finding it when you’re drawing maps and studying logs,
but you have to drill.”
Source: The Hunters, by John Masters, Canadian O & G wildcatter

You only find
oil if you
drill wells.
Source: The Hunters, by John Masters, Canadian O & G wildcatter

“We have a ‘strategic’
plan. It’s called doing
things.” — Herb Kelleher

A man approached JP Morgan, held up an envelope, and said, “Sir, in my hand I hold a
guaranteed formula for success, which I will gladly sell you for $25,000.”
“Sir,” JP Morgan replied, “I do not know what is in the envelope, however if you show
me, and I like it, I give you my word as a gentleman that I will pay you what you ask.”
The man agreed to the terms, and handed over the envelope.
JP Morgan opened it, and extracted a single sheet of paper.
He gave it one look, a mere glance, then handed the piece of paper back to the gent.
And paid him the
agreed-upon $25,000 …

1. Every morning, write a list of
the things that need to be done
that day.
2. Do them.

Excellence Basics
1. A Bias for Action
2. Close to the Customer
3. Autonomy and Entrepreneurship
4. Productivity Through People
5. Hands On, Value-Driven
6. Stick to the Knitting
7. Simple Form, Lean Staff
8. Simultaneous Loose-Tight
Properties”

PCEEXX:
People
Customers
Enthusiasm
Energy
eXecution
eXcellence

"The art of war is simple enough.
Find out where your enemy is.
Get at him as soon as you can.
Strike at him as hard as you can
and as often as you can, and keep
moving on."—Grant

“The [Union senior] officers rode past the
Confederates smugly without any sign of
recognition except by one. ‘When General
Grant reached the line of ragged, filthy,
bloody, despairing prisoners strung out on
each side of the bridge, he lifted his hat and
held it over his head until he passed the last
man of that living funeral cortege. He was the
only officer in that whole train who recognised
us as being on the face of the earth.’*”
*quote within a quote from diary of a Confederate soldier

CWVA to MBWA: “In these days of
telegraph and steam I can
command while traveling and
visiting about.”—U.S. Grant
Managing by wandering around”—HP
circa 1980
Source: Ulysses S. Grant, by Geoffrey Perret

“I saw that leaders placed too much emphasis on
what some call high-level strategy, on
intellectualising and philosophising, and not
enough on implementation. People would agree on
a project or initiative, and then nothing would come
of it.” —Larry Bossidy & Ram Charan/
Execution: The Discipline of Getting Things Done

“Execution is a systematic process of
rigorously discussing hows and
whats, tenaciously following through,
and ensuring accountability.” —Larry Bossidy &
Ram Charan/ Execution: The Discipline of Getting Things Done

The Leader’s Seven Essential Behaviors
*Know your people and your business
*Insist on realism
*Set clear goals and priorities
*Follow through
*Reward the doers
*Expand people’s capabilities
*Know yourself
Source: Larry Bossidy & Ram Charan/ Execution: The Discipline of Getting Things Done

Action - Chetan on Bossidy & Charan
*Knowledge/External Focus (Competitors/Customers)
*Realism/Truth-telling (DO IT)
*Vision (DONT HANG IT - LIVE IT)
*Projects (Must MUST MUST add up to Vision)
*Milestones (MUST BE MET or ONLY THE LEADER should take blame)
*Commitment/Energy (A Person without enthusiasm (towards the vision
and goals, CANNOT be a Leader or even a Manager)
*RapidReview (only the ones who care, review)
*Consequences (+/-)

“We have a ‘strategic’
plan. Its called doing things.”

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Management ~ Leadership

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Management ~ Leadership