Management and Consulting Professional with 17 years of experience designing and deploying industry leading Customer Experience, Customer Support and Customer Relationship solutions. My experience is focused on global product design, business application and web development including user experience, customer relationship management, call center operations, business intelligence and continuous improvement initiatives (Kanban, Agile, ITIL and Six Sigma) with the primary goal of understanding the customer and improving the customer experience.
鈥� Managing the design and deployment of large, global CRM implementations including Remedy for Siemens, Siebel for Microsoft and Oracle / RightNow...
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