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Organization / Workplace
Moscow Russian Federation
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Technology / Software / Internet
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About
Professional in IT Service Management since 2003.
Experienced in designing implementing and operating ITSM processes.
Certified ITIL Expert, IT Service Manager and Practitioner, ISO-20000 Tutor.
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itsm
itil
cleverics
itsmf
slm
it service management
it management
service level management
service desk
it
仗舒于仍亠仆亳亠 亳仆亳亟亠仆舒仄亳
cio
career
it manager
incident
measurement of processes
cobit
itsm cleverics itsmf
kpi
metric
从
仂亞舒仆亳亰舒亳仂仆仆亠 亳亰仄亠仆亠仆亳
service catalog
organizational changes
metrics
change management
audit
仗舒于仍亠仆亳亠 仗仂弍仍亠仄舒仄亳
it personnel management
仗舒于仍亠仆亳亠 仗亠仂仆舒仍仂仄 丐
problem
incident management
从舒舒仍仂亞 仍亞
仗舒于仍亠仆亳亠 仂于仆亠仄 仍亞
丕仗舒于仍亠仆亳亠 亳亰仄亠仆亠仆亳礆亳
configuration management
仄亠亳从亳
hr
cleverpeople
service
omnitracker
processes
舒亟亳
training
problem management
sla
slm reporting
亠于亳仆亶 仗仂亟仂亟
仗舒于仍亠仆亳亠 亠仍亳亰舒仄亳
release management
cmdb
itsm cleverics
仍亳仆亠亶从亳 亳 亞舒亟仆亳从亳
help desk
亳亰仄亠仆亠仆亳亠
舒仆亟舒仆亠 亠亠仆亳
sourcing
仗仂亠
smartsourcing
outsoucing
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process
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itil cleverics incident service desk
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itil itsm cleverics naumen
real itsm
丕仗舒于仍亠仆亳亠 从仂仆亳亞舒亳礆亳
hp
hp openview
从仂弍亳
从仂于仂亟于仂 亳
itsm certification
project management.it strategy
certification
亳 舒亠亞亳
从仂仆仂仍 亳
isaca
standart solution
finance
it governance
value
budget
弍ミ莞勤却
仗舒于仍亠仆亳亠 弍ミ莞勤却仂仄
亳仆舒仆
it budget
丐 弍ミ莞勤却
valit
information technology
ci
仗舒于仍亠仆亳亠 仂于仆亠
ola
assurance
assessment
control
亠于亳仆亠 亰舒仗仂
service level agreement
仗舒从亳亠从亳亶 仂仗
亠于亳-仄亠仆亠亟亢亠
service manager
亟亠仍仂于亠 亳亞
亠亳亳从舒亳 itil
itil certification
仄仂亟亠仍 从舒 仍亠于亳仆舒
itsm 仗仂亠从
itsm projects
soa
rcv
ppo
osa
丕仗舒于仍亠仆亳亠 仗仂亠从舒仄亳
prince2
bookday
itsmfest
research
keynote
slm roadmap
vtb24
supplier management
yum!
wildberries
business support
monitoring
itil cleverics
event management
internal audit
仗仂亠仆亶 仗仂亟仂亟
丕仗舒于仍亠仆亳亠 仍亳亠仆亰亳礆亳
software asset management
sam
itam
仗舒于仍亠仆亳亠 舒从亳于舒仄亳
it asset management
仗舒于仍亠仆亳亠 亳
亳 仄亠仆亠亟亢仄亠仆
services
仍亞亳
亠仍亳亰
仄仂亟亠仍 亢仂仆舒 仂亠舒
john kotters eight-step process
亳仆亠亞舒亳 亳亠仄舒仄亳 仄仂仆
integration with monitoring systems
clevirics
cobit 5
仗舒于仍亠仆亳亠 仂于仆亠仄 仍亞
slm reporting
cleverucs
仂亞仍舒亠仆亳亠 仂弍 仂于仆亠 仍亞
cmmi
仂亠仆从舒 亰亠仍仂亳 仗仂亠仂于
etom
change
仗舒于仍亠仆亳亠 亳亰仄亠仆亠仆亳礆亳
仗舒于仍亠仆亳亠 仂弍亳礆亳
rfc
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