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Oxford, United Kingdom United Kingdom

Senior Account Director | CX & CRM Services

Technology / Software / Internet

► My Role: I specialise in working with Global Travel, Leisure, Retail & Service Brands to help optimise their current CX Strategies around the Acquisition, Retention & Efficiency. ► Typical Business Impact: Acquisition: • 10% - 20% increase in Up sell/Cross Sell • 10% - 20% Increase in Cart Conversion • 5% - 25% Increase in Average Order Value Retention: • 10% - 30% Increase in Net Promoter Score • 20% Improvement in post interaction satisfaction rates • 5% - 15% increase in Loyalty Program Participation Efficiency: • 5% - 15% Call Reduction • 30% - 50% Email Reduction • 3% - 15% Increase in FCR ►►► I’m keen to better understand our clients' busines...