Personal Information
Organization / Workplace
San Francisco Bay Area United States
Occupation
Management Consulting | Software Implementation | Process Improvement
Industry
Technology / Software / Internet
About
My expertise is in fixing business operational problems, which typically involves a technology-based solution. As a consultant and software implementation manager, my goal is to create positive customer experiences and to maximize investment.
Software implementations present a significant challenge as approximately 65% of implementations fall short of the original goal. There are a number of complexities involved related to: understanding the original business problem, people, ideas, features, technology, strategy, prioritization, iteration, timeline, budget, and most-importantly user-adoption / utility.
With over 15 years of industry and consulting experience in both corporate and s...
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