鈥� More than 5 years鈥� successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting personal computers, laptops, mobile devices such as IOS Devices, Blackberry, and planning/implementing proactive procedures and systems to avoid problems in the first place.
鈥� 3 years of First-level Technical Support experience, 25 months for level 2.5 Service Desk Support, 19 months Service Excellence (QA).
鈥� Ability to understand and comply with ITIL, methods, standards, guidelines, tools, techniques and procedures
鈥� More than 3 years of IT exposure in MS Windows, Office Automation, MS Office, RDP/Remote Assistance VPN, RSA, C...
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