• Leader & manager with P&L experience and demonstrated success with sales, sales support, and service
• Established and maintained excellent relationships with customers, stakeholders to meet operational needs
• Implemented ERP solutions, developed efficient SCM and work-flow processes to increase productivity
• Using queries and spreadsheet tools, mined, computed, and analyzed data to develop KPI, product/part failure analysis, warranty risk analysis
• Provided consultative IT services to government and commercial entities nationally and internationally