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Montpellier France

Vice President, Head of Service Delivery Network France, Spain & Benelux

Finance / Banking / Insurance

Global Leader with more than 15 years experience in a multi-national environment - Highly experienced in organizational transformation, delivering exceptional customer experiences and improving profitability in fast-paced organizations. Specialities : .• Customer Service Center Management: creation, implementation and operational management of Call centers in 14+ countries across EMEA, APJ and Americas. • Workforce Management: Organization design, people leadership (+850 employees) and effective team development. • Process optimization and change management (Six Sigma certified) to improve customer experience, reduce costs and enable business growth.