Global Leader with more than 15 years experience in a multi-national environment - Highly experienced in organizational transformation, delivering exceptional customer experiences and improving profitability in fast-paced organizations.
Specialities :
.鈥� Customer Service Center Management: creation, implementation and operational management of Call centers in 14+ countries across EMEA, APJ and Americas.
鈥� Workforce Management: Organization design, people leadership (+850 employees) and effective team development.
鈥� Process optimization and change management (Six Sigma certified) to improve customer experience, reduce costs and enable business growth.
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
You can read the details below. By accepting, you agree to the updated privacy policy.
