I鈥檓 telecommunications engineer with a post graduation in Management, from Nova School of Business and Economics.
With 17 years of Ericsson working experience, mainly as a Services Engineer, I have developed my technical, human and management skills to a senior level (certified at internal program for career assessment 2010).
Currently working for Customer Support as a Customer Technical Manager for IMS and MSS Portuguese customers and has Service Delivery Manager for HW Services.
With a high customer orientation, I act as team leader of own Competence Domain team for Customer Support business ensuring proper turn around time for CSR as mentioned in SLA Contract, support regular technic...
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