Investigating the intersection of service design and software engineering. In particular, how can traditional software development teams and companies be empowered and supported in their adoption of design thinking, methods and tools?
On a practical level, we are trialling the following tools, among others, with our industry partners:
- Lego Serious Play workshops
- Stakeholder Maps
- Customer Journeys
- Scenarios (eg. videos)
- Personas
My work is part of Digile's Need 4 Speed (N4S) program, which brings together 11 large industrial organisations, 15 SMEs and 10 research institutes and universities, to create the foundation for software intensive businesses in the new digital economy...
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