I am a services leader who is passionate about providing customers with world-class support and service, and coaching and mentoring others to do the same!
I have built and managed scalable teams providing customer success/professional services to multi-national clients (America, Europe, Asia) involved in implementing complex multi-tier solutions both in pre-sales and post-sales situations for both large companies and startups. Managed and performed technical account management, quality assurance (functional, performance and regression testing) and release engineering.
Core competencies include: customer advocacy, customer experience and satisfaction improvement, complex solutions techn...
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