• Responsible for all member related data and the development of customer segmentation and demographic profiling, across three different products (consumer/business/van).
• Analytical and insightful recommendations through analysis and reports to grow the life time value of members, increase retention, loyalty and enable a better understanding of the key drivers of the customer journey
• Understanding of the membership base, member profiles and member behavior in each member segment
• Design research projects which answer specific business questions and present positive ROIs
• Conduct member research, create surveys, mailing lists and subsequently analysing the results, del...