A highly skilled learning management / customer experience professional with 10 years of expertise in people development, customer experience and workplace learning. My mission is to help businesses serve their customers better by getting better at what they do.
I have scoped, built, delivered and managed learning programs across health & wellness, telecommunications, media, marketing, utilities, banking & finance and government sectors.
I have designed and implemented customer experience frameworks for telecommunications; utilities and government sectors. I have extensive experience with NPS analysis and closing the customer loop.
SPECIALISATIONS
鈻� Learning management
Design and ex.
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