Personal Information
Organization / Workplace
Greater Minneapolis-St. Paul Area United States
Occupation
Training Facilitator
Industry
Government / Military
About
Pharmacy Benefit Manager supporting Customers, Pharmacies, Physicians, Insurance Providers, and Account Managers in a variety of aspects of the prescription drug industry.
Supervising a team of 22 customer service reps in a call center, where my responsibilities include:
coaching quality call service, performance management, attendance, retention, employee engagement, employee development, information accuracy, call management efficiency, and corperate initiatives.
Assist clients implement policies and procedures for plan coverage and timely resolve a variety of account issues.
Explain member’s plan coverage and coinsurance details to help members manage their prescription drug needs
Contact Details