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Bogotá D.C. Area, Colombia Colombia

Systems Engineer – Project Management Specialist / ITIL v3 – RCV – OSA – PPO – COBIT 5 cert.

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Systems Engineer - Project Management Specialist - ITIL RCV - OSA - PPO - CobIT 5, whit experience in the following fields: Enterprise Architecture: Implementation of the Enterprise Architecture Tool (Mega), definition of Policies for the management of inventories of Applications, Servers, Integrations. Service Operation / Management: Design and operation of Processes: Help Desk (1st 2nd Level Support), Service Asset, Configuration, Changes, Availability, Continual Service Improvement, etc., (ITIL – COBIT – PMBOOK – OPM3). Change Management, Coordination of Help Desk team – SLAS - escalating cases, Problem analysis, User Support - IT Tools Management. Project Management: Management of:...