Specialities: Project management and continuous process improvement.
Process Improvement & Project management of customer experience and customer journey processes & metrics. Delivering results in line with the metrics clients need to hit and managing stakeholder partnerships in an online payments and customer experience environment.
I help Senior stakeholders to implement actionable solutions to improve metric performance and to streamline internal processes. Metrics I built solutions for: Productivity, Handling Time, NPS, Resolve Rate, First Contact Resolution, Transfers.
Most recently I have led a 1 1/2 year project to help PayPal's Global Ops Leaders re-engineer it's global Produ...
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