Regardless of whether your business is B2B, B2C, working from a P2P (people to-people) platform is key to success.
I bring my experience and expertise from my career of over 22 years in retail leadership, I’m a champion at delivering & teaching superior customer service. My goal is to help you understand & improve the relationship between you, your customers, and your employees (online or offline).
I have identified a need for small business owners to incorporate social media strategies not only for customer engagement but also for employee engagement. I currently offer a series workshops to engage the Connected Consumer and Employee in the Social Network environment.