Dianna Antwi Boasiako Resume
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Dianna Antwi Boasiako has over 4 years of experience managing specialty retail establishments and 27 years of customer service experience. She has a track record of success in areas like employee management, merchandising, customer service, and operations. Her experience includes recruiting and training associates, handling inventory and pricing, providing excellent customer service, and maintaining store operations like daily cash audits and payroll reports. She is currently a Loss Prevention Specialist at DD's Discount and was previously a Customer Service Supervisor and Grocery Department Manager. Dianna has a Bachelor's degree in Business Administration with a legal studies option that she will complete in May 2016.
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Daniel J. Payne is seeking a position that utilizes his 10 years of experience in relationship building, management, and customer service. He has extensive skills in managing financial sales teams, training employees, resolving customer issues, and ensuring compliance. Payne has held several roles in banking and financial services, most recently as a customer service professional, and has almost completed his Bachelor's degree in Finance.Dianna Antwi Boasiako Resume
- 1. Dianna Antwi Boasiako 3750 Satellite Blvd Unit 248, Duluth GA 30096 470-213-9812 Dee_antwiboasiako@yahoo.com Overview More than four years working for and managing specialty retail establishments in Northbridge, Ma. and twenty-seven years customer service. Recognized for delivering unparalleled customer service. A verifiable track record of success backed by impeccable references. Areas of expertise include: Employee Management Recruited, developed and trained associates Set up interviews and call backs Performed background checks and I-9 verification Acted as MOD ensuing that associates met goals and reinforces behaviors and values through positive recognition Performed 90 day evaluations Preformed written and oral disciplinary actions Managed employee schedules Merchandising and Display Overseen the merchandise/visual placement New Product Introduction Inventory and Pricing Controls Processed Shipment Prepared store for Floorset Determined the workflow order and priority of assignment Customer Service Exceptional Customer Service Problem Solving Up selling Time management Operations Maintained, opened, and closed store Maintained daily coaching log, attendance log, and cash variance log for each associate Ran nightly recap of store performance Preformed daily audits: receipts, nightly paperwork, and safe/register count Prepared deposits, change runs, and daily cash audits Computer/RF Gun/POS Scanning Performed a monthly LP assessment and maintained LP and safety standards; Processed daily and weekly payroll reports Overseen productivity of warehouse Handled discrepancies: customer returns, missing merchandise, transfers, store to store concerns Extracting and processed payments for clients Proficient in MS Office: Word, Excel PowerPoint, and Outlook Integrity and Honesty Product Knowledge Understanding what is being ask Breaking Language barriers Employment DDs Discount/Ross Inc., Norcross, GA 02/2015-present LOSS PREVENTION SPECIALIST Burlington, Doraville, GA 08/2014-present CUSTOMER SERVICE SUPERVISOR/KEY HOLDER Wal-Mart Supercenter, Northbridge, MA 02/2007-09-2011 GROCERY DEPT. MANAGER Saint Vincent Hospital, Worcester, MA 01/2000-03/2004 CRITICAL CARE TECHNICIAN New England Medical Center, Boston, MA 2000-2000 CARDIAC UNIT CRITICAL CARE TECHNICIAN Education Strayer University, Atlanta, GA Bachelor in Business Administration with Legal Studies Option (Completion 05/2016)
- 2. References and Supporting Documentation Furnished Upon Request