Expert in:
- Technical Documentation: understandability (mental models as the key) and user experience
- Process optimization as part of a document lifecycle management.
- Language management as an integration aspect for the document lifecycle : Terminology, Controlled Language, SEO/Metadata
- Tools: Word (taming the beast) 鈥� FrameMaker 鈥� RoboHelp 鈥� Acrobat 鈥� docuglobe 鈥� [i]-match
- Formats: PDF 鈥� HTML5/EPUB3 鈥� XML (DITA)
mobile devices: app design 鈥� responsive design 鈥� media integration (text, pictures, videos, animation, augmented reality, audio)
- C(C)MS: implementation strategies 鈥� ROI calculation, information structure design: topic orientation, modularization, DITA
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