Sr Business Analyst/Project Management professional with extensive knowledge and demonstrated expertise in gathering and documenting requirements, service delivery, optimizing change, six sigma and agile methodologies for process redesign, and customer support excellence. Leader with success driving efficiency, productivity, and quality in fast pace challenging environments.
Specialties:
> Six sigma black belt training
> Change management
> Team Building Leadership
> Operational efficiency/effectiveness
> Client relations/retention
> Team Leadership/building
> Project Management
> Analysis
Recognized by clients for Customer Support Excellence:
" I am glad to have participated on t...
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