Areas of Expertise:
Service Delivery & Account Management::
- Account and client relationship management
- Service Transition, Gap Analysis, Strategy and Operational model design
- Contract negotiation and SLA, OLA realisation
- Transformation planing and Governance Models (Strategic and Tactical)
- KPI implementation and Reporting
- Bid Management
- Program Management
Consultancy::
- Service Integration and Management (SIAM)
- CXO, Stakeholder Management
- Branding & Re-branding
- Governance model
- KPI, measurements and reporting
- Benefits realization evaluation
- IPTV
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