Personal Information
Organization / Workplace
Hyderabad Area, India India
Occupation
Seeking suitable opportunities to return to work after a successful maternity+ child care break!
Industry
Technology / Software / Internet
About
An ITIL v3 Expert & ISO 20K certified Implementer, Lead Auditor professional. Subject matter expertise in ITIL methods & processes in IT Services Management, ISO 20K implementation & Audits with abilities in assuring the delivery focusing on maximizing customer satisfaction, process, compliance and quality for development and support programs.
Additional experience in Business Process Outsourcing projects as well.
Specialties: -ITIL Foundation & Intermediate / ISO 20k - Internal Trainer
-ITIL/ ITSM Implementation & Consultation
-Problem Management, Incident Management & Change Management
-Process Improvements & Gap Analysis
Contact Details