Personal Information
Organization / Workplace
San Francisco Bay Area United States
Occupation
Principal, Business Insight Analyst
Industry
Technology / Software / Internet
About
Proven senior-level experience driving industry leading customer excellence programs coupled with strong negotiation, problem solving and team-building skills.
Leadership Initiatives & Accomplishments:
Black Belt – Lean Six Sigma Trained
Manage virtual collaborative teams to provide solutions through business analysis and implementation across regions and products
Driving global programs to manage remediation activity, root cause analysis and closed loop process to help improve the business and grow and innovate in a fluid market
Provide executive level awareness and response to customers whose issues are not satisfied through standard support channels
Specialties:
•Customer...